Terms of service

This website is operated and managed by Shivanika Foods Pvt.Ltd., the owner of the brand KLAW Snacks (hereinafter referred to as “KLAW”, “Company”, “we”, “us”, or “our”).

By accessing our website and/or purchasing from us, you agree to be bound by the following Terms & Conditions (“Terms”). These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

If you do not agree to these Terms, please refrain from using the website or any of our Services.

1. Acceptance of Terms

By accessing or using any part of this website, you confirm that:

You are at least 18 years of age or accessing the website under the supervision of a legal guardian.
You agree to comply with all applicable laws and regulations.
You accept these Terms in full.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Continued use of the website after any updates constitutes acceptance of those changes.

2. Online Store Terms

You agree not to:

Use our products for any unlawful or unauthorized purpose.
Violate any laws in your jurisdiction (including intellectual property laws).
Transmit any viruses, malware, or malicious code.
Attempt to disrupt or interfere with the security or functioning of the website.

Any breach of these Terms may result in immediate termination of Services.

3. Product Information & Pricing

All product descriptions, pricing, images, and availability are subject to change without prior notice.

We make every effort to display product colours and packaging accurately. However, actual colours may vary due to device screen settings.

We reserve the right to:

Limit or refuse sales to any individual, region, or jurisdiction.
Restrict quantities purchased per person, household, or order.
Discontinue any product at any time.

All prices displayed are inclusive of applicable GST unless stated otherwise.

4. Order Acceptance & Billing Information

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:

Suspected fraudulent transactions
Incorrect pricing or technical errors
Violation of these Terms

If an order is cancelled after payment, the amount will be refunded to the original payment method.

You agree to provide accurate, complete, and updated account and billing information for all purchases made on our website.

5. Shipping & Delivery

Shipping and delivery timelines are governed by our Shipping Policy. Delivery timelines are indicative and may vary due to circumstances beyond our control.

We shall not be held liable for delays caused by logistics providers, natural events, regulatory issues, or payment authorization delays.

6. Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy available on the website.

As KLAW Snacks deals in FMCG food products, return eligibility is limited and subject to verification.

7. Third-Party Services & Tools

Our website may include access to third-party tools, payment gateways, or external links. These services are provided “as is” and “as available.”

We do not control and are not responsible for:

Third-party websites
Payment gateway processing delays
Content or privacy practices of external platforms

Customers are advised to review third-party policies before engaging in transactions.

8. Intellectual Property

All content on this website, including:

Logos
Brand name “KLAW Snacks”
Product designs
Images
Text
Graphics
Marketing materials

are the intellectual property of KLAW Snacks and are protected under applicable laws.

No content may be copied, reproduced, distributed, or exploited without prior written consent.

9. User Submissions & Feedback

If you submit feedback, suggestions, reviews, or other content:

You grant us the right to use, edit, publish, and distribute such content without compensation.
You confirm that your submissions do not violate any third-party rights.
You agree not to post defamatory, unlawful, or harmful content.

We reserve the right to remove any inappropriate content at our discretion.

10. Privacy

Personal information submitted through the website is governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as outlined in the Privacy Policy.

11. Errors & Omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions related to:

Product descriptions
Pricing
Promotions
Shipping charges
Availability

We reserve the right to correct such errors and cancel orders if necessary, even after submission.

12. Limitation of Liability

All products and Services are provided on an “as is” and “as available” basis.

KLAW Snacks shall not be liable for any:

Direct or indirect losses
Incidental or consequential damages
Loss of profits, revenue, or data
Damages arising from misuse of products

Our liability shall be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify and hold harmless KLAW Snacks, its directors, employees, affiliates, and partners from any claim or demand arising from:

Your breach of these Terms
Violation of applicable laws
Infringement of third-party rights

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in [Your Registered City, India].

15. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Customers are encouraged to review this page periodically.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Brand Name: KLAW Snacks
Customer Support Email : feedback@getklaw.com
Customer Care Number : 1800 267 6190
Registered Address: : Sh 415, Shah & Nahar Ind Estate,

Dr. E Moses Road, Worli, Mumbai 400018, India.